Refund policy

Refund & Return Policy Overview

• Return Window: You have 30 days after receiving your item to request a return.

   

• Eligibility: Items must be in the same condition as received—unworn or unused, with tags, and in original packaging. Proof of purchase is required.

   

• Process: You must contact Support@lowmart.shop to start a return. If accepted, you will receive a shipping label and instructions. Items sent back without a request will not be accepted.

   

• Damages: Customers should inspect orders upon receipt and contact support immediately if the item is defective, damaged, or incorrect.

   

• Refunds: Once the return is inspected and approved, the refund is automatically applied to the original payment method within 10 business days.

   

Store Contact Details

For all return inquiries, use the following information:

• Email: Support@lowmart.shop

   

• Phone: +44 7828736442

   

• Address: 39 Blaze Hill Road, Kingswinford, DY6 0LA, United Kingdom